Where will my driver meet me at the airport?

Your driver will meet you at Arrivals with London Airports Plus Ltd name board at all UK airports, You will receive exact instructions for the meeting point in your email confirmation when you make the booking.  

For International airports, your driver will always meet you at Arrivals unless otherwise stated. We use your flight number to track your flight and ensure your driver is waiting for you when you land. We monitor delays and update the time we send your driver to meet you accordingly. 

Why do you need the flight number when picking up from airports?

Providing your flight number at the time of booking allows us to monitor your flight and alter the collection time accordingly to ensure that we meet you when your flight arrives and avoid unnecessary waiting time charges. If you wish to add a delay time in addition to your grace period, this can be arranged at the time of booking.

What should I do if my flight is late landing?

When you provide us with your flight number at the time of booking, we will track the flight landing time and adjust your pickup time accordingly.

Do you charge waiting time at airports?
Within your booking quote, a grace period of 15 minutes is offered for domestic flights and 30 minutes for international flights before waiting time is accrued. You can add a delay time to your booking if you feel that you need more time. After this period, you will be liable to pay a waiting time fee from the 16th minute for domestic flights and from the 31st minute for international flights.  For additional waiting time charges, see our  Terms and Conditions.
Do I have to pay for parking at the airport?

Drop off fees are applicable at all London Airports.

When collecting from an airport your driver will be charged a parking fee when exiting the airport and as this charge cannot be predetermined, we apply this charge after the booking has been completed.

What happens if my flight has been cancelled?
We will ask for your flight number at the time of booking and will track flight arrival times. Where possible we will adjust your driver’s arrival at the airport accordingly to avoid unnecessary waiting times.